dd99 Privacy Policy

This Privacy Policy applies to all individuals who access dd99 — whether you are browsing the site without an account, registering as a new player, or an existing account holder using any part of the platform. It covers all personal data processed by dd99 in connection with the services we provide to players in the Philippines.

dd99 is the data controller responsible for the personal information you provide when using our platform. If you have any questions about how your data is handled, you can contact us through the support email address available on the platform.

dd99 collects personal information that is necessary to operate your account, process transactions, verify identity, and provide a safe gaming environment. The types of data we collect fall into these main categories:

We do not knowingly collect personal data from anyone under the age of 21. If we become aware that an account belongs to a minor, that account will be closed and associated data handled in accordance with our data retention procedures.

dd99 uses the personal information we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described here without your knowledge:

• Account management: To create, maintain, and secure your dd99 account, including verifying your identity during the KYC process.
• Transaction processing: To process deposits and withdrawals in Philippine Peso, and to maintain accurate financial records of all account activity.
• Platform security: To detect and prevent fraud, money laundering, account abuse, and other prohibited activities on the platform.
• Customer support: To respond to your queries, resolve account issues, and provide assistance through our support channels.
• Legal and compliance obligations: To meet applicable verification, record-keeping, and reporting requirements.
• Responsible gaming: To monitor account activity for signs of problem gambling and to apply self-exclusion or account restrictions when requested.
• Platform improvement: To understand how players use dd99 and to improve the performance, stability, and features of the platform over time.
• Communications: To send you account-related notifications, security alerts, and — where you have opted in — updates about promotions and offers on dd99.

dd99 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to provide the services you have signed up for — managing your account, processing transactions, and providing game access.
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including identity verification requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests do not override your rights.
• Consent: Where you have given specific consent, such as opting in to receive promotional communications from dd99. You may withdraw this consent at any time.

dd99 does not sell your personal information to third parties. We share your data only in the following limited circumstances:

• Payment processors: To facilitate deposits and withdrawals in PHP through Philippine banking channels and supported e-wallets. These providers process your financial data under their own privacy policies and security standards.
• Identity verification providers: To confirm your identity during KYC checks, we may share verification data with specialist identity verification services.
• Technology and platform providers: Service providers that power parts of the dd99 platform — such as game providers, hosting infrastructure, and security services — may access limited data as required to deliver those services.
• Legal and regulatory requirements: Where required by applicable law, court order, or regulatory obligation, dd99 may disclose personal data to relevant authorities.

All third parties who process your data on behalf of dd99 are required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.

dd99 takes data security seriously and applies technical and organisational measures to protect the personal information we hold. Key security practices include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the dd99 platform
• OTP (one-time password) verification for account access and sensitive transactions
• Access controls limiting internal access to personal data to authorised personnel only
• Regular security reviews of platform infrastructure and data handling procedures

No method of data transmission or storage is completely risk-free. While we do everything reasonable to protect your information, we cannot guarantee absolute security. You also have a role to play: keeping your dd99 login credentials confidential and not sharing them with anyone is essential to maintaining your account's security.

dd99 uses cookies and similar tracking technologies to support the operation of the platform. Cookies are small text files stored on your device when you visit a website. We use them for the following purposes:

• Essential cookies: Required for the platform to function — keeping you logged in during your session and maintaining account security.
• Performance cookies: Collecting anonymised data on how players navigate dd99, which helps us identify and fix technical issues and improve the overall experience.
• Preference cookies: Remembering your platform settings and preferences so you don't need to re-enter them each visit.

Most browsers allow you to manage or disable cookies through your settings. Disabling essential cookies may affect your ability to access certain parts of dd99.

dd99 retains personal data for as long as your account is active and for a period thereafter as required to meet legal, regulatory, and operational obligations. Specific retention periods vary depending on the type of data and the purpose for which it was collected:

• Account and identity data is retained for the duration of the account relationship and for a period after closure as required by applicable obligations.
• Transaction records are retained for the period required by applicable financial record-keeping requirements.
• Communication records (such as support conversations) are retained for a reasonable period to assist with dispute resolution and service improvement.

When personal data is no longer required for any legitimate purpose, it is securely deleted or anonymised.

As a player using dd99, you have the following rights in relation to your personal data:

• Right to access: You may request a copy of the personal data dd99 holds about you.
• Right to correction: You may request that inaccurate or incomplete personal data be corrected.
• Right to deletion: In certain circumstances, you may request that we delete your personal data. Note that legal and compliance obligations may require us to retain some data even after account closure.
• Right to withdraw consent: Where we process data based on your consent (such as marketing communications), you may withdraw that consent at any time.
• Right to object: You may object to processing based on legitimate interests in certain circumstances.

To exercise any of these rights, contact dd99 support through the email address available on the platform. We will respond to verified requests within a reasonable timeframe.

dd99 may update this Privacy Policy from time to time to reflect changes in how we operate or in applicable legal requirements. When material changes are made, the updated policy will be published on this page with a revised date at the top.

We encourage you to review this Privacy Policy periodically. Continued use of dd99 following any update constitutes acceptance of the revised policy. For any significant changes, we will notify active players through account communications where appropriate.

If you have questions about this policy or how your data is handled, reach out to dd99 support. You can also review our related policies: Terms & Conditions and Responsible Gaming.